Dunkin' Donuts

Reviews about Dunkin' Donuts

• 2 / 5

  By Steven Ross
  Donuts are getting smaller and smaller. Decent coffee.
  May 17, 2017
• 1 / 5

  By Tiffany Schorer
  My boyfriend and I frequent the location of 1601 N. Alpine Rd, Rockford, IL 61107 at least three times a week. Every time we go the employees treat us as if we are scum. If they say anything to us it's only a few words and half the time they don't even say two words to us. I asked for a spoon because every drink we buy is not stirred at all; the ingredients are just dumped into a cup and handed to us. The girl handed me a three inch stir stick expecting me to mix my large iced coffee with it. We had ordered two large caramel iced coffees tonight at 7:30 pm and the male employee was beyond rude. He wouldn't look at us and didn't say anything to us. He gave us our drinks which ended up having absolutely no caramel in it, along with what tastes like water with a dash of coffee. The drinks were disgusting and had to be thrown out. I promptly called the store and the same employee answered, telling me he's a manager which he is not, and said it wasn't his problem and that he would have the morning manager take care of it. Every time we go in the store we have problems with every single employee. They never tell us the total; which we know the exact amount because we order the same thing every time we go. They do not ever stir our drinks, just dumping the ingredients in the cup and handing us our order. We have to repeatedly ask for items. They don't say one word to us and if they do it's very short, like we are an inconvenience to them. My boyfriend and I are loyal customers and spend roughly $40-$50 a week in coffee at the location, with the same experience every time. I am beyond upset with the way that store is run. I do not want to find another company to buy my coffee from but after tonight I'm seriously debating on never returning. We would like to have something done so everyone does not have to experience such horrible service like we receive.
  April 30, 2017
• 4 / 5

  By Jo Ul
  I like it better than the other location within Rockford. The staff has been mostly very accommodating. I've only had one issue there and I don't think that person works there anymore so no problem :)
  January 04, 2017
• 3 / 5

  By Chuck Jones
  There pretty hit and miss with iced coffee and macchiatos. Some days there perfect some days there not even worth drinking.
  October 14, 2016